Return & Refund Policy

Effective Date: 22/06/2025
Thank you for choosing WebDok.in. We strive to deliver high-quality digital services tailored to your business needs. Please read our return and refund policy carefully before making a purchase.

1. Digital Nature of Services

Our services (such as website design, development, and digital solutions) are intangible and non-returnable. Once the work has started or has been delivered (partially or fully), returns are not applicable.

2. Refund Eligibility

Refunds may be considered in the following cases:

  • Before work has started: A full refund is possible if cancellation is requested within 24 hours of payment and no work has commenced.

  • Project delay by our team (without valid reason): A partial refund may be provided based on the percentage of work completed.

  • Technical issues (on our side): If we are unable to deliver the agreed-upon functionality as per the finalized scope.

3. Non-Refundable Situations

  • Change of mind after work has started

  • Delay or non-response from client side

  • Custom design & development services already delivered

  • Domain/hosting purchases made on your behalf (these are non-refundable)

4. Process for Requesting a Refund

To request a refund, please email us at thewebdok@gmail.com within 3 business days of receiving the initial project delivery. Include:

  • Your order ID

  • Reason for refund

  • Any supporting documentation

We will respond within 3-5 business days after review.

5. Dispute Resolution

If any disputes arise, we aim to resolve them amicably. Please contact us directly before raising a dispute through your bank or payment gateway.